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Top 5 Ways Your Refund and Guarantee Language Can Get You Sued consumer protection contracts marketing compliance money-back guarantee refund policy small business Aug 09, 2026

A money-back guarantee feels like pure upside — it lowers buyer hesitation and signals confidence. After 20 years litigating, I can tell you it’s also one of the most common places founders quietly cr...

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Top 5 Subscription Traps That Turn Customers Into Plaintiffs auto-renewal marketing compliance negative option refund policy subscriptions Jul 24, 2026

Recurring revenue is the best business model there is — and the fastest way to turn a happy customer into an angry one is to make them feel trapped in it. After 20 years litigating, I've watched subsc...

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